Privacy and Cookie Policy

Last updated on 28th January 2024

FA Education and Publishing understands that your privacy is important to you and that you care about how your personal information is used. Therefore, we work to ensure a high level of data protection when using our website vinhaportugal.com.

We will only collect and use personal information in the ways described in this Privacy Policy and in accordance with our obligations and your rights under applicable laws and regulations.

Please read this Privacy Policy carefully and make sure you understand it. Your acceptance of this Privacy Policy is deemed to have occurred upon your first use of our website. If you do not accept and approve of this privacy policy, you must stop using our website immediately.

Personal data manager

FA Education and Publishing owns and operates the website vinhaportugal.com and is responsible for the personal data you provide to us and the processing of these. We strive for you to feel secure in our processing of your personal data. If you have any questions, you are welcome to contact us. Our contact information follow here.

E-mail address: hi@vinhaportugal.com

What and why we collect

Personal information refers to all information that can identify you as an individual. It does not include anonymized data. We may collect and process the following categories of personal information about you.

Communication information

Communication information includes all communication that you send to us, regardless of whether it is done via the contact form on our website, via e-mail, text message, social media or any other communication that you send to us. We process this information for the purpose of communicating with you, for record keeping and for the preparation, exercise or defense of legal claims.

User information

User information contains information about how you use our website and all our other services on the internet. All information that you post for publication on our website, in our social media and through our other services on the internet is also counted as user information. We process this information to operate our website, ensure that relevant content is provided to you, ensure the security of our website, maintain backups of our website and/or databases and to enable the publication and administration of our website, our other services on the internet and our business.

Technical information

Technical information contains information about your use of our website and our other services on the internet. Examples of such information are your IP address, your login information, information about your browser, length of visits to pages on our website, page views and navigation paths, information about how many times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this information comes from our analysis system. We process this information to analyze your use of our website and our other services on the Internet, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising.

Customer information

Customer information contains information relating to the purchase of goods and/or services such as your name, title, billing address, e-mail address, telephone number and other contact information and purchasing information. We process this information to deliver the goods and/or services you have purchased and to record such transactions.

Marketing information

Marketing information includes information about your marketing and communications preferences from us. We process this information to enable you to participate in our campaigns, deliver relevant website content and adverts to you, and measure and understand the effectiveness of this advertising.

Marketing communication

According to the regulations on privacy and electronic communication, we can send marketing communication from us if:

  1. You made a purchase from us.
  2. You requested information about our goods and/or services.
  3. You have agreed to receive marketing communications and have not declined them thereafter.
  4. You are a limited company. There is thus no legal requirement for consent.

Decline marketing communication

You can at any time ask us to stop sending marketing messages by following the removal links on all marketing messages sent to you or by emailing us at hi@vinhaportugal.com.

Even if you choose not to receive marketing communications anymore, we must retain personal information provided as a result of other transactions, such as purchases, warranty registrations, etc.

Storage length

We will only store your personal information for as long as it is necessary to fulfill the purposes for which we collected it, including to meet all legal, accounting and reporting requirements.

We determine the length of time based on the amount, nature, sensitivity, potential risk of damage in the event of unauthorized disclosure or use, processing purposes and whether these can be achieved in other ways, as well as legal requirements.

For tax purposes, the law requires that we retain basic information about our customers (including contact, identity, financial and transaction information) for seven years after they cease to be customers.

In certain circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without permission. Among other things, all personal information you provide on our website is transmitted with an encrypted and secure connection (HTTPS/SSL certificate).

We have procedures for handling all suspected personal data breaches and will notify you and all applicable supervisory authorities of infringements that we are required by law to report.

Cookies

Cookies are a text file that is stored on your computer, tablet or mobile phone. They are used on almost all websites nowadays and do not harm your device. Cookies increase the functionality of the website, adapt the website to how you use it, is used to analyze the traffic on and use of the website and for advertising and marketing purposes.

Even our website, vinhaportugal.com, uses cookies.

You can always clear, activate and manage cookies in your browser. You can also set the browser to reject cookies automatically or use its private mode (Called incognito window, private window, inprivate window or similar, depending on the browser.). You can find more information about this on your browser’s help pages. If you block all cookies, including necessary ones, you may not be able to access all or part of our website.

Cookies according to how long they remain

Session cookies are only temporarily stored in your browser and are automatically deleted when you close it. Session cookies help you save certain settings, among other things.

Time-limited cookies are saved in your browser for a longer but limited period of time. These are there to retrieve your settings for the next visit and thus improve your user experience.

Cookies according to how they are used

Necessary cookies are available for certain services to be provided. An example is sales services. These would not have been possible to provide without cookies. These cookies do not collect information about you, but only about the transaction itself.

Performance cookies enable us to monitor and improve the performance of our website. For example, they let us count visits, identify traffic sources and see which parts of the site are most popular.

Function cookies enable our website to remember choices you make and thus provide improved features. For example, they enable us to provide you with news or updates that are relevant to the services you use. They can also be used to provide services you have requested, such as watching a video or commenting on a blog post. The information that these cookies collect is usually anonymized.

Sharing data to third parties

In order for us to be able to offer information and services you want and for us to be able to fulfill our obligations to you, we share your personal data with companies that are so-called personal data assistants for us. Personal data assistants process the information on our behalf and in accordance with our instructions and help us with IT services, payment services, transport and marketing. This is done only for purposes for which we have collected the information and only to companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

In some exceptional cases, we may also need to provide personal information to legal representatives and authorities.

Sharing outside the EEA area

Countries outside the European Economic Area (EEA) do not always offer the same levels of protection for your personal data. Therefore, European law has prohibited the transfer of personal data outside the EEA unless the transfer meets certain criteria.

Many of our service providers are based outside the European Economic Area (EEA), usually in the United States. Their processing of your personal data will thus involve the transfer of data outside the EEA.

When we transfer your personal data from the EEA, we do our best to ensure a similar level of security for data by ensuring that at least one of the following protection measures is in place:

  • We only transfer your personal data to countries approved by the European Commission. They must have an adequate level of protection for personal data.
  • When we use certain service providers, we may use specific agreements or codes of conduct or certification mechanisms approved by the European Commission that give personal data the same protection as they have in Europe.
  • If we use US-based providers that are part of the EU-US Privacy Shield, we can transfer data to them, as they have corresponding protection measures in place.

If none of the above safeguards are available, we may request your express consent to the specific transfer. You have the right to withdraw this consent at any time.

How we never share

We never pass on, sell or exchange your personal information with any third party for their own marketing purposes.

Third party cookies

By using our website, you can receive cookies from third parties on your device. Third party cookies are those placed by websites, services and/or parties other than us. Please note that we do not control third-party cookies or the information they collect and use. We therefore recommend that you check the privacy policy of such third parties.

Our website uses analytics services from Google, called Google Analytics. This analytics service puts third-party cookies on your device in order to collect and analyze anonymous usage information. This enables us to better understand how our website is used, so that we can improve it as well as the products and services offered through it.

Our other personal data assistants, ie those who help us with IT services, payment services, transport and marketing, can also put cookies on your device. This is to enable these services.

Third-party cookies can also be placed on your device by companies whose products or services we recommend, so-called affiliates. This is done so that they know who recommended their product or service and possibly give us a small sales commission.

Most browsers also allow you to choose whether to disable all cookies or only third-party cookies. You can also choose to delete cookies that are already on your device.

Links to third parties

Our website may contain links to third party websites, plug-ins and applications. By clicking on these links or activating these connections, third parties may collect or share information about you. We do not control these third party websites and are not responsible for their privacy policies. When you leave our website, we recommend that you read the privacy policy for each new website you visit.

Access, correction and deletion of your personal data

You always have the right to:

  1. Request access to the personal data we have stored about you.
  2. Get your personal information corrected, if any information is incorrect.
  3. Restrict the processing of or delete your personal data. The exception is information that we are obliged to store for administrative, legal or security purposes.
  4. Withdraw your consent to allow us to use your personal information for marketing purposes, by unsubscribing from our mailings.

The easiest way to exercise the above rights is to send an e-mail to hi@vinhaportugal.com. However, it is also possible to call or send a letter. You will find our contact information above, at the beginning of this privacy policy.

You do not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repeated or excessive.

We may need to request specific information from you to help us verify your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who does not have the right to receive it.

We try to respond to all legitimate inquiries within a month. Sometimes it can take longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will let you know how long it can be expected to take.

Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time. This may be necessary, for example, if the law or business is changed in a way that affects the protection of personal data. Any changes will be published on our website immediately and you are deemed to have accepted the terms of the privacy policy on your first use of our website after the changes have been implemented. We recommend that you check this page regularly to stay up to date.